Software Customers (Licensees)

You are forward thinking. You want support and maintenance protection.
Customized software is expensive. But often indispensible. It may very well be fully integrated into the day-to-day operations of your business. Ideally, you would count on your software developer to provide software maintenance and support. But what happens when your software developer can no longer provide such services? Perhaps they have become insolvent, perhaps they have filed for bankruptcy, or perhaps some other unforeseen business condition prevents them from fulfilling their commitment to you. Whatever the reason, an escrow arrangement will grant you, as the software customer and licensee, access to the source code so that you can continue to operate and maintain this vital and expensive asset.

You want peace of mind. You want to check. And then double-check again.
At any time, you may want to double-check to make sure that the source code in escrow is actually what it is. An escrow arrangement will allow you to verify - at your convenience - that the software works and that it is compliant with your requirements.